When something traumatic or disruptive happens at work, employees remember how their employer responded, and that response shapes trust, retention, and the cost of recovery long after the event.

In this episode, we sat down with Suzy Clausen, MS, LPC, a workplace mental health consultant, licensed counselor, and critical incident response clinician who has supported employees in the aftermath of difficult workplace events and worked directly with the benefits leaders requesting that support.

We talk about how the quality of a crisis response depends on matching the right level of support to what a workplace and its people actually need, and why treating a crisis with empathy and connected care is what protects both employees and business continuity.